Frequently Asked Questions

How can I get Detailed System Information about my computer? Sometimes, despite all efforts, it seems impossible to find a particular piece of information about your computer. This is especially frustrating when you're attempting to resolve a problem, and a support technician asks you to provide a simple piece of data. Wouldn't life be a little easier if information about your operating system, hardware resources and components, and software settings was all in one place? Microsoft System Information, which is included with almost all Windows systems, may be just what you need. To check out Microsoft System Information: 1. Go to Start > Run 2. Type "msinfo32" into the Open field 3. Click "OK" Note: If "msinfo32" doesn't work, try "msinfo". What is the "correct" way to remove a program from my computer? The best way is to go to Control Panel/Add remove programs. Find the program you wish to remove, click on it and follow the on screen directions. If the program is not there you can check to see if there is an uninstall option when you go to the Program itself or in the start menu options for that program. As a last resort, you can move the program folder to the recycle bin but this will not totally remove it and may cause problems. Leave it on the computer if space allows. How do I change the screen resolution of my computer? Go to Control Panel > Display > Settings and adjust the resolution there. Or Right click on an empty place on the desktop, choose "Properties" from the menu and then Settings. My mouse is erratic. How can I fix it? There are a couple of things to recommend: 1. Try replacing the batteries in the mouse if it is wireless. 2. Try removing the mouse ball and cleaning the rollers inside the mouse with a Q-tip. Often that residue is quite sticky. They sell kits with a "velcro" ball you clean the rollers with by putting it in place of the regular ball. 3. If that doesn't fix the problem, buy a new mouse. Optical mice don't have balls. 4. If that doesn't resolve it, you may need to hire a technicians to trouble shoot the problem. What does OEM mean? Original Equipment Manufacturer. How do I remove the ">" marks for an email before I send it on 1) Copy and paste just the text of the email into a page of WordPad, or a favorite word processor. The >>> that represent the number of times it has been forwarded can be removed from the text like this: With your text Pasted into WordPad, click Edit, then Replace. In the space provided type one > or what ever you may want to remove. Then click Replace All. Now you can again copy the text without the >> and paste it into a blank email page. Or 2) Use a program like "emailStripper", available for free from http://www.papercut.biz/emailStripper.htm or "eCleaner" by purchasing "Auer's Utilities" from the club or downloading it from http://ecleaner.tripod.com/ How can I easily send a part of a received e-mail to someone else? High-lite the part you want to send, Right click on it and select copy. Open new message, right click on page, and select paste, and the message should be there ready to go. Or you can select forward, and then high-lite the part that you don't want to go with the message, and press your delete key. What is the difference between Save and Save As? Use SAVE when you are revising an existing document. Use SAVE AS when you are creating a new document from scratch or an existing document. This will keep the original document untouched in its original format and create a new document with a new name. How do I "add" a sound to the Caps Lock key so I can hear when I accidentally hit it? To add a sound to the Caps Lock key, go into Control Panel and double click (or single click in XP) Accessibility Options. Select the Keyboard tab. Check Use ToggleKeys. Click OK. This will also set sounds for Num Lock and Scroll Lock. Is there a simple way to create a boot disk for various operating systems? You can download a boot disk from www.bootdisk.com When you open the file, have a formatted floppy in the floppy drive, because it copies the files over automatically. With this disk, it will allow you to boot to dos mode. What is the difference between an Intel Celeron and Pentium processor? The reason for the Celerons existence owes to the advent of an AMD processor called the K6. AMD brought out a low priced alternative to the Pentium, and Intel, instead of drastically reducing their pricing on their "meat and potatoes" processor to meet that of the lower priced K6 (and eventually, the Athlon), introduced a "crippled" version of the Pentium, and called it the Celeron. (In response, AMD came back with an even lower priced processor of appalling performance called Duron, but that is another story) What is the difference between the *system tray* and the *quick launch tray*? The system tray is that portion of the task bar (usually on the bottom of the screen-but you can drag it to either side or to the top!) that is on the right hand side displaying the clock and some of those programs that are running in the background. The portion on the left is the 'quick launch tray' because you can drag icons/shortcuts there and with a single click you can start or 'launch' the program.

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